sap crm functional online training in india,usa,uk,canada

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SAP CRM FUNCTIONAL ONLINE TRAINING

What is SAP CRM ?
CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way.
What is SAP CRM?
SAP CRM is the CRM tool provided by SAP.
What is SAP CRM used for?
A CRM is used for many a business process but let consider a very typical workflow for SAP -CRM
Typical SAP-CRM Workflow
A customer may raise an issue with the vendor via any medium like Fax, email , telephone etc. If the resolution cannot be provided immediately by the from – end customer representatives they raise a ticket in SAP – CRM which is addressed by a more technically equipped personnel. The resolution is then forwarded to the customer.
Course Details
SAP CRM Course Curriculum:

Overview of the CRM Solution: SAP CRM

• Introduction to:
o Fundamentals and architecture of SAP CRM
o SAP CRM Marketing
o SAP CRM Sales
o SAP CRM Service
o Implementation & operation of SAP CRM

CRM Base Customization: CR 100

• CRM basic data:
o Account Management
o Organizational model
o Product master
o Customizing settings for each object
o CRM business transactions
Overview of generic functions in business transactions
Activity management
Customizing for these objects
o Process control and determination
Partner determination
Actions
Overview of pricing in CRM
o CRM billing
Basics concepts of CRM middleware
Introduction to the CRM Web Client User Interface

CRM Marketing : CR 600

• Overview of marketing management in SAP CRM
o Marketing Plans and campaign management
Working with marketing projects
Preparation and Execution of campaigns
o Segmenting business partners
Marketing attributes
Graphical Modeler
Creating profiles and target groups
o Personalized mail forms
Creating personalized e-mails
o Marketing Product Proposals
o Lead Management and Surveys
o Campaign automation
o External List Management
o Special Functions and Features in campaign management
o Couponing

CRM Sales: CR 300

• Opportunity management and Pipeline Performance Management
• Copying control
• Quotation management
• Order management
• Special functions in quotation and order management
• Pricing in SAP CRM Sales
• Contract management
• Rebate processing
• Activity management in SAP CRM Sales
• Visit planning
• Territory management

CRM Service : CR 700

• Maintenance of technical objects
o Installed base management
o Individual objects
• Service contract processing
o Service agreements
o Service contracts
o Service plans
• Service order processing
o Resource planning
o Service confirmation
o Service billing
o ERP Integration
• Complaints and returns processing
o Complaints and returns
o In-house repair processing
• IT Service Management

make it easy communication we request your Name, phone number & Email address please mention while making inquire, So that we can get back to you within 24hours.

Should you require any further information please do not hesitate to contact us
Contact: trainings@keentechnologies.com any queries are always welcomed
Please feel free to mail us for demo session or call @ 9989754807
website URL:http://www.keentechnologies.com

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